At Black Diamond Development, we are committed to providing you with the best possible shopping experience. Please review our shipping and return policies below. If you have any questions, feel free to contact us at bw49@blackdiamonddevelopment.com.

Shipping Policy

1. Processing Time

• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

• 2. Shipping Rates and Delivery Estimates
• Shipping charges for your order will be calculated and displayed at checkout.
• Delivery estimates vary based on your location and the shipping method selected. Typical delivery times are:

• Standard Shipping: 5-7 business days

3. International Shipping

• As of now we only ship in the United States Of America.

4. Order Tracking

• Once your order has shipped, you will receive an email with a tracking number that you can use to check the status of your shipment. Please allow 48 hours for the tracking information to become available.

5. Shipping Address Accuracy

• Please ensure that your shipping address is correct and complete to avoid delays or delivery issues. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Return Policy

1. Return Eligibility

• We accept returns within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

• Certain items are not eligible for return, including:

• Custom or personalized products
• Gift cards
• Items marked as final sale

3. Return Process

• To initiate a return, please contact us at bw49@blackdiamonddevelopment.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.
• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item or defective product).

4. Refunds

• Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges

• If you need to exchange an item for a different one, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at bw49@blackdiamonddevelopment.com with photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.

Contact Information

If you have any questions about our shipping and return policies, please contact us at:

bw49@blackdiamonddevelopment.com